Terms and conditions
Terms and conditions for Retry Revenue
These Terms govern access to and use of Retry Revenue.
1. Publisher and scope
These Terms and Conditions govern access to and use of Retry Revenue, including the marketing site, account area, APIs, support interactions, and any related features, tools, documentation, or integrations made available by the publisher. Retry Revenue is offered as a professional SaaS service intended primarily for business users and operators of subscription products.
2. Nature of the service
Retry Revenue provides software intended to help customers monitor failed payments, manage recovery workflows, configure grace periods, and improve recurring revenue operations. The service does not constitute legal, tax, accounting, fiduciary, banking, payment institution, or debt-collection advice, and the customer remains solely responsible for how the service is configured and used in its own business context.
3. Eligibility and authority
By using the service, the customer represents and warrants that it has the legal capacity and authority to bind the relevant entity, to connect third-party services such as Stripe, and to instruct Retry Revenue to process data, generate billing-related signals, and provide recovery workflows in accordance with applicable law and contract.
4. Account responsibilities
Customers are responsible for maintaining the confidentiality of credentials, restricting access to authorized users, and ensuring the accuracy of all information submitted to the service. Any action taken from a customer account may be presumed authorized by the customer unless demonstrably proven otherwise.
5. Customer obligations
The customer shall use the service lawfully, shall not attempt to interfere with the service or third-party integrations, shall not upload unlawful or misleading content, and shall remain solely responsible for its payment policies, subscription logic, retention communications, and all downstream effects of actions triggered through the service.
6. Third-party services
Retry Revenue may depend on or interoperate with third-party providers, including infrastructure, analytics, authentication, payment, and communication services. The availability, performance, and legal compliance of those third-party services are outside the publisher’s direct control. The publisher shall not be liable for interruption, loss, corruption, or delay caused by third-party providers, customer-selected tools, or external systems.
7. Availability and changes
The service is provided on an as-available and as-evolving basis. Features may be added, modified, suspended, or removed at any time for technical, product, security, legal, or operational reasons. No uninterrupted availability, uninterrupted compatibility, or permanent feature continuity is guaranteed unless expressly agreed in a separate written commitment.
8. Fees and payment
Where the service becomes paid, pricing, billing frequency, usage thresholds, and invoicing terms shall be defined in the applicable commercial offer or order form. Unless otherwise specified, all amounts are exclusive of taxes. Late payment may justify suspension of the service after reasonable notice, without prejudice to any other rights available to the publisher.
9. Intellectual property
All intellectual property rights relating to the service, software, interfaces, designs, methods, documentation, branding, and derivative improvements remain vested in the publisher or its licensors. No right, title, or interest is transferred to the customer other than a limited, non-exclusive, non-transferable right to use the service for its internal business purposes during the agreed subscription term.
10. Customer data
As between the parties, the customer retains rights in its own data. The customer grants the publisher the rights strictly necessary to host, process, transmit, secure, back up, analyze, and display such data for the purpose of operating, improving, and securing the service. The customer warrants that it has all rights and permissions necessary to provide such data and to instruct the publisher to process it.
11. Warranties disclaimer
To the maximum extent permitted by applicable law, the service is provided without any warranty of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, specific commercial outcome, guaranteed recovery rate, guaranteed retention uplift, or guaranteed compatibility with all customer environments. Demonstrations, examples, benchmarks, and proof points are illustrative and do not constitute contractual warranties.
12. Limitation of liability
To the fullest extent permitted by law, the publisher shall not be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including loss of revenue, loss of data, loss of opportunity, loss of goodwill, business interruption, customer churn, failed integrations, reputational harm, or claims arising from the customer’s own billing logic, legal obligations, or third-party provider failures.
13. Liability cap
Where liability cannot be excluded under applicable law, the aggregate liability of the publisher arising out of or in connection with the service shall in any event be limited to the amounts actually paid by the customer for the service during the twelve months preceding the event giving rise to the claim, or, where no fees were paid, to a nominal cap considered proportionate under the circumstances.
14. Indemnity
The customer agrees to indemnify and hold harmless the publisher, its affiliates, officers, employees, contractors, and representatives against any third-party claim, action, loss, damage, liability, cost, or expense arising from the customer’s misuse of the service, unlawful content, breach of these Terms, breach of third-party rights, or non-compliant handling of payment, subscription, or personal data matters.
15. Suspension and termination
The publisher may suspend or terminate access, in whole or in part, where reasonably necessary to protect the service, other customers, legal compliance, or security, including in cases of suspected abuse, fraud, repeated breach, unpaid fees, or material risk. The customer may stop using the service at any time, subject to any ongoing contractual commitments.
16. Confidentiality
Each party shall treat the confidential information of the other party with reasonable care and shall not disclose such information except where necessary for the performance of the agreement, where disclosure is required by law, or where the information has entered the public domain without breach.
17. Governing law and jurisdiction
These Terms are governed by French law. Any dispute arising from or relating to the service, the interpretation of these Terms, or their performance shall, failing amicable resolution, fall within the jurisdiction of the competent courts of France, subject to any mandatory legal rules that provide otherwise.