Privacy commitments for Retry Revenue

This policy explains how Retry Revenue processes personal data across the marketing site, support channels, and account creation journey.

1. Controller and scope

Retry Revenue acts as controller for data collected through the marketing site, support channels, and account creation journey within the scope of the applicable EU data protection framework. References to French law appear only where jurisdiction, competent authority, or national legal obligations require it.

2. Data categories

We may process identification data, contact details, account credentials, service usage metadata, support messages, and operational logs required for product reliability and security. We aim to keep the data set proportionate to the legitimate product purpose.

3. Purposes of processing

Data may be processed to provide the service, secure access, respond to support requests, improve the product, handle incidents, fulfill contractual obligations, and comply with legal or regulatory duties.

4. Legal bases

Depending on context, processing may rely on contract performance, legitimate interest, legal obligation, or consent where required, particularly for optional measurement or marketing cookies.

5. Retention

Data is retained for no longer than necessary for the stated purpose, applicable legal limitation periods, fraud prevention, evidentiary needs, and operational continuity, in line with a documented retention approach.

6. International transfers

Where data processing involves providers outside the EU or EEA, appropriate safeguards should be implemented, such as contractual mechanisms and transfer risk assessments, before any such transfer takes place.

7. User rights

Users may request access, rectification, deletion, restriction, portability, or objection where the applicable legal conditions are met. Users may also lodge a complaint with the competent EU supervisory authority, including the CNIL in France where relevant.

8. Cookies and consent

Essential cookies may be used for core service operation. Non-essential cookies, such as optional audience measurement tools, should be subject to clear information and a real accept-or-decline choice before activation.